Major accountabilities:

·         Identify customer needs and challenges, implementing strategic, innovative solutions focused on critical points in the patient journey.

·         Develop a comprehensive understanding of customer priorities by engaging stakeholders across healthcare ecosystems.

·         Lead and execute customer- and patient-centric projects across the brand lifecycle, improving outcomes along the patient and prescriber journey.

·         Identify business opportunities through in-depth understanding of products and key accounts to maximize Novartis access for the patient needs.

·         Build and sustain strong relationships with diverse customer groups to reinforce Novartis' position as a top-tier healthcare partner.

·         Monitor competitor activities and therapeutic trends, identifying marketplace opportunities to inform strategy.

·         Apply Agile and Design Thinking methodologies to create innovative business solutions, supporting cross-functional teams in adopting new approaches.

·         Contribute to Agile squad projects, operating dynamically within and beyond country boundaries.

·         Represent the country in regional innovation forums, sharing best practices and integrating existing solutions.

·         Provide insights to influence local product strategies by incorporating specific customer perspectives.

·         Oversee timely project execution and manage initiative budgets effectively.

·         Drive innovation processes and digital initiatives to create stakeholder value and accelerate business transformation.

·         Collaborate cross-functionally within a high-performance team environment to achieve commercial acceleration.

·         Uphold full compliance in all organizational interactions, maintaining regular engagement with compliance teams.

·         Ensure prompt reporting of adverse events (AEs) and technical complaints for all Novartis products in alignment with compliance regulations.

Key performance indicators:

• Implementation of Projects: Successfully execute assigned customer- and patient-centric projects while ensuring effective communication and collaboration with key stakeholders and project partners. Foster a cooperative approach across relevant functions to drive results.
• Innovation and Impact: Develop and implement innovative solutions, establish strategic partnerships. Measure outcomes to assess impact and value delivered.
• Customer Satisfaction: Continuously improve customer satisfaction by gathering feedback on solutions and addressing identified needs effectively.
• Risk and Compliance Oversight: Maintain a robust controls environment by ensuring strict adherence to risk management, compliance standards, and alignment with internal and external audit requirements.
• Field Engagement: Dedicate a significant portion of time to field-based activities and execute responsibilities as required on a project-by-project basis.
• Internal Stakeholder Feedback: Deliver high-quality proposals, outputs, and outcomes, as reflected in feedback from key internal stakeholders.

Minimum Requirements:

Education

• Bachelor’s degree in medicine, pharmacy, business management or related fields
• Master’s degree in business management (MBA or Executive MBA)

Experience:

• Demonstrated success in executing large-scale projects with measurable impact.
• In-depth understanding of the healthcare system, including its structure, stakeholders, and dynamics.
• Proven experience in competitive selling and/or key account management, driving business growth.
• Background or experience in medical or scientific roles is considered an advantage.
• Over 5 years of relevant experience working with high-performing marketing, medical, and market access teams within the healthcare or life sciences industry.
• Strong leadership skills with a track record of introducing and driving innovation in the healthcare environment.
• Entrepreneurial mindset paired with the ability to uphold the highest standards of integrity, ethics, moral conduct, and professionalism in representing the company.

Values and Competencies/Skills:

• Innovation and Creativity: Continuously seek innovative approaches to customer engagement, developing concepts that maximize outcomes and drive success.
• Collaboration and Teamwork: Exhibit strong team collaboration by being open, receptive, and proactive in seeking and incorporating feedback.
• Customer and Quality Focus: Develop product strategies centered on customer needs, with a deep understanding of engagement preferences and delivering exceptional experiences.
• Results Orientation: Maintain a result-driven mindset, leveraging competitive benchmarking to achieve and exceed business objectives.
• Agility and Action-Orientation: Act decisively, prioritize effectively, and seize opportunities to ensure timely and impactful execution.
• Effective Communication: Demonstrate excellent communication skills, including providing valuable input and feedback to field teams, crafting clear reports, and delivering compelling presentations and storytelling.
• Commitment to Compliance: Uphold the highest standards of ethics and compliance while actively contributing to knowledge-sharing initiatives across the organization.

Languages:

Russian, English (intermediate), Local Language