摘要
About the Role
The PSP Excellence Manager is responsible for:
1. Developing the framework (methodology & tools) to monitor & evaluate PSP’s performance under Biome’s scope to guarantee optimal quality of service & customer satisfaction.
2. Ensuring operational efficiency and integrity of the data generated for strategic decision-making and incremental value generation & customer experience.
3. Ensuring appropriate risk management controls for PSPs under Biome’s scope.
4. Ensuring KPI compliance among PSP owners and ESPs among the PSPs under Biome's scope. Foster change management, data management, digitalization, reporting & training under PSP governance framework.
5. Establish Biome´s POP Governance & effective WOW to ensure the "last mile" value delivery.
6. Be a role model for leadership within & beyond Business Excellence & Execution leveraging on LVEU inspiration.
The PSP Excellence Manager must have the following skills:
Mastered:
Patient journey & disease management literacy.
Ability to translate insights into strategic actions.
Cross organizational collaboration & developed communication skills.
Project management
Performance management
PSP experience
Advanced:
Process optimization
Pharma business acumen
Customer management
Adaptability & resilience
English proficiency
Data management & digital dextricity
Desired:
Project or squad lead
Business intelligence background
Medical excellence background
Omnichannel experience
Design thinking / Agile methodologies
Work experience:
At least 2 yrs experience as PSP/DSP manager (or coordinator) developing, implementing and monitoring these programs in strict adherence to applicable internal and external policies and regulations.
Or at least 2 yrs success track of direct customer management and/or engagement (field based or field hybrid) roles in healthcare.
Or at least 2 yrs experience as responsible for the management of PSP performance/excellence or any similar commercial or medical excellence role.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? http://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: http://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: http://www.novartis.com/careers/benefits-rewards
Ajustes de accesibilidad
Novartis tiene el compromiso de trabajar y proporcionar adaptaciones razonables para personas con discapacidad. Si, debido a una condición médica o discapacidad, necesita una adaptación razonable para cualquier parte del proceso de contratación, o para des empeñar las funciones esenciales de un puesto, envíe un correo electrónico a [email protected] y permítanos conocer la naturaleza de su solicitud y su información de contacto. Incluya el número de posición en su mensaje.
